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Customer Service

Below is a sample of the services we provide to our patients, in addition to the medical equipment and supplies provided. These services are provided as a support and convenience to our patients, at no additional cost to you or your insurance program.

  • Delivery
    • Maricopa County - VISIT OUR NEW MESA SUPERSTORE
    • Pinal County - Casa Grande Store
  • Evaluation of client for specialized products
  • Evaluation of client’s home for wheelchair accessibility
  • Evaluation of client’s workplace for wheelchair accessibility
  • Evaluation of client’s feasibility for wheelchair transport
  • Labor for warranty repair of defective products
  • Pick-up and delivery of product
  • Monitoring use of product
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • Product education to client
  • Follow-up to update physicians (progress and compliance)
  • User compliance reports
  • Safety education to client
  • Product and technology training for physicians and therapists
  • Arrange for oxygen patient travel
  • 24 hour emergency service
  • Maintaining inventory in a new or near new condition (quality product)
  • Cleaning of equipment
  • On-time delivery and service
  • Maintaining well stocked showroom for product selection
  • Walk-in sales and service hours ( 9am - 5pm Monday thru Friday)
  • Loaner products while client’s product is in for service
  • Providing additional E tanks at no charge
  • Instruction on equipment operation and safety to client, family and caregiver
  • Provide oxygen conserving devices for client’s ease of portability of O2
  • Providing equipment in special cases prior to being able to bill for them
  • Accepting assignment (accepting a lesser payment rate than what is possible)

List of Insurances Accepted

  • MEDICARE
  • ADMAR
  • Administrative Enterprises
  • Arizona Foundation (Mayo Plan)
  • Blue Cross Blue Shield:
  • PPO/HMO/Indemnity &
  • Workers Comp
  • Beech Street
  • Champus
  • Gentiva Care Centrix:
  • Cigna PPO/Indemnity
  • Choice Care (Humana)
  • Triwest
  • IHS (Indian Health Services)
  • Mail Handlers
  • NGS American
  • PacifiCare PPO
  • PHCS (Private Health Care Systems)
  • RAN+AMN EPO ( Rural AZ Network / AZ Medical Network)
  • Schaller Anderson
  • State Comp of Arizona
  • State Farm
  • State CMDP
  • Tricare
  • New! United Healthcare
  • Zenith Administrators
  • And More !

 

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